Contact Us

Firefly Sky Support

How can we help?

Use this unified support page for Firefly Sky SEO, Firefly Sky SEO AI Blog, the Help Center, billing, security, and privacy questions.

Contact support

Email our support team at:

We aim to reply within two business days. Never send passwords, payment card details, Shopify session tokens, API keys, AI provider secrets, private customer data, or full database files.

Include in your request

  • The product: Firefly Sky SEO or Firefly Sky SEO AI Blog.
  • Your myshopify.com store domain.
  • The feature and page where the issue occurred.
  • The approximate time, store time zone, steps to reproduce, and expected result.
  • Visible error text and a privacy-safe screenshot or short recording when relevant.
  • For billing questions, the Shopify charge identifier or approval date.

Product documentation

Before reporting a storefront issue

Confirm that you are editing the intended published theme, that the relevant Firefly app embed or block is enabled, and that Shopify’s Save action completed. For AI Blog generation or Token questions, check the latest operation and settlement status before retrying repeatedly.

Privacy and terms

For a privacy request, use the subject “Privacy Request” and include the relevant shop domain so we can verify and process it. Review the unified Privacy Policy and Terms and Conditions.

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