Live Visitor Probe

Live Visitor Probe is a temporary diagnostic view for understanding storefront traffic while you watch it. It shows recent visit events without recording screen content, form values, customer names, or order details.

Before you start

• Enable the Firefly Sky SEO App Embed in the theme that visitors are using.
• Open Live Probe from the app navigation.
• Keep the page open while probing. The list refreshes every two seconds only while probing is active and the admin page is visible.

Start and stop a probe

1. Click Start probe. Starting a new probe clears the previous event list.
2. Open the storefront on another device or wait for visitors. New events appear automatically.
3. Click Stop probe when you have enough data. Polling stops immediately and the collected list remains visible.
4. Use Clear list when the probe is stopped if you no longer need the events.

The probe keeps at most the 300 most recent events. It is a temporary troubleshooting tool, not permanent analytics storage; events can be lost when the app service restarts or when a new probe begins.

What each event contains

• Anonymous visitor ID: a random ID stored in that browser so related page events can be recognized. It is not a Shopify customer ID.
• Behavior: page view, page exit with approximate time on page, or a clicked outbound link.
• Network: source IP, country signal, and whether the signal came from browser-assisted detection or the app proxy request.
• Client: device category, operating system, browser name, browser engine, viewport, and User-Agent.
• Page: the storefront domain and full visited path, including the query string when available.

Search, sort, paginate, and export

Search across visitor ID, domain, IP, country, device, browser, path, and User-Agent. Select sortable column headings to change the order. You can show 10, 20, 50, 100, or all collected rows per page and export the current filtered list.

Detection limits

• JavaScript blockers, strict privacy tools, failed App Proxy requests, and bots that do not run storefront JavaScript may not appear.
• Country databases can disagree for VPNs, proxies, mobile networks, and recently reassigned IP ranges.
• An outbound link can be recorded when it is clicked. A destination typed manually in the browser address bar cannot be detected by the storefront.
• Page-exit duration is best effort. Browsers may cancel an exit beacon during an abrupt close or network loss.

Privacy guidance

IP addresses and User-Agent strings can be personal data under some privacy laws. Use Live Visitor Probe only for a defined troubleshooting purpose, limit access to authorized staff, stop it when finished, and update your privacy disclosures where required.